Uncover the goals and needs of people affected by your project, product, or service
Prepare with a bank of questions, interviewing tips, and a place for structured note taking
Model and document software or business process workflows
Diagram the steps of a process using rows for each person or team involved
Analyze the evolution of your business environment over time
Visualize data flows and behaviors to explain complex processes
A way for people to record personal experiences in words and pictures
A way to show the relationships between various concepts
Identify strengths, weaknesses, opportunities, and threats (SWOT) to develop a plan
Weigh risk versus reward before investing resources
Keep humans at heart of a project by mapping people who have a stake in its success
Visualize the people, teams, and departments in your company’s organizational structure
A way to reconsider a problem by broadening or narrowing its focus
Transform notes from interviews or observations into actionable insights
Visualize all the steps of a project or process
Identify relevant elements of your process improvement
