A way to learn from people as they narrate their experience while performing a task
Use this template to take notes during think-aloud testing to reveal important insights and inferences, pinpoint where the success and failure points are in their system, and diagnose the causes.
When successful, a think-aloud test reveals important insights and inferences that would otherwise be unknown to a design team.
The think-aloud test template helps you:
Capture feedback that is often lost or not surfaced
Identify the causes of problems or failures within a system
Identify reasons why system elements are successful
Identify opportunities to improve in real-time
How to use the think-aloud test template
To make the most of your think-aloud testing, follow the below steps.
Step 1: Establish the problem you’re trying to solve
Use the first section of the template to clearly describe the problem you’re looking to solve through your research. This should be done in 1-2 short sentences.
Step 2: Add the key tasks you’ll be asking testers to perform
Once you have the goal established, add sticky notes with each of the key tasks involved in the process you are testing. For example, if you are building a shopping app for an online store, you might have tasks like ‘share with a friend,’ ‘save to favorites,’ or ‘add to cart.’
Step 3: Determine the talking points you’d like to include for context
Outline the talking points that each team member should go over with each tester, in order to frame the context and make the process as clear as possible.
Step 4: Have each tester perform the assigned tasks
As each person in your test group goes through the tasks in the assignment, have a dedicated team member record notes, questions, and observations regarding their experiences.
Step 5: Organize and analyze feedback
Once you’ve run through the tasks with each tester, have your team add their key takeaways from the exercise by looking for any themes or groups, and gathering that feedback together for analysis and next steps.
Tips for running a think-aloud template workshop
To run a successful think-aloud template workshop, you should
Ensure that every team member working with a tester has the right context and can frame the problem clearly and succinctly
Use Mural’s flexible and secure permissions to empower your team to gather and organize feedback across all tests
Collate and analyze your feedback into action items, so that your research directly informs design improvements
Mural makes it easy to gather and organize feedback into action items
Sticky notes & text
Add ideas, action items, and more as a sticky note or text box — then change the colors and cluster to identify patterns and new solutions.
Mapping and diagramming
Build quick and easy visualizations of flows, maps, processes, hierarchies, journeys, and more.
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Outline navigation & instructions
Structure your mural for easy navigation, then add activity instructions for collaborators.
Private mode
Avoid groupthink and get authentic feedback by allowing collaborators to add content privately.
Summon collaborators
Easily direct everyone’s attention to a specific part of the mural — no screen sharing required.
Easy sharing
There are no barriers to collaboration with the ability to safely and securely share murals with others.
What is think-aloud testing?
Why use think-aloud usability testing?
What is an example of think-aloud user testing?
Mural is the only platform that offers both a shared workspace and training on the LUMA System™, a practical way to collaborate that anyone can learn and apply.
