A way of exploring the causes and effects of a particular issue
Use this template to map causes and effects of a central issue in order to better understand the chain of connected circumstances that led to the current situation. The problem tree analysis provides a structured way for a team to reveal concerns, discern causes from symptoms, and potentially frame problem statements in a new, better way.
A problem tree analysis — also called a situational analysis — provides a structured way for a team to reveal concerns, discern causes from symptoms, and potentially frame problem statements in a new, better way. Commonly used for understanding the problem in design thinking, problem trees are used for finding solutions by outlining the root causes and effects of a problem.
Start off this exercise by brainstorming over what the overarching problem the team is facing.
Depending on the problem statement, your stakeholders might be your immediate team, end users of a service or product, customers with buying power, or somebody else entirely.
What are the root causes of the problem? Start by discussing each cause, one-by-one, adding them below the line in the roots section as you go.
When similar causes are mentioned, cluster them together and label the clusters with a theme. Altogether, documenting and clustering the causes should take about 20 minutes.
Repeat the process you just completed with the causes, just with effects. What are the effects and consequences of the problem? Document the effects, cluster them together, and label them with a theme.
Discuss and prioritize which causes and effects to focus on, then create a plan of action to address the root cause.
Problem trees— also called a situational analysis — provides a structured way for a team to reveal concerns, discern causes from symptoms, and potentially frame problem statements in a new, better way. Commonly used for understanding the problem in design thinking, problem trees are used for finding solutions by outlining the root causes and effects of a problem.
These are the five basic steps of creating a problem tree are identify the problem, document the root causes of the problem, document and cluster common causes together, document and cluster the effects, and establish next steps to address the root causes.
Problem trees are a valuable tool in design thinking exercises as they help to break down complex problems into their component parts and identify potential solutions that address the root causes of the problem. By using a problem tree in a structured and systematic way, designers and collaborators can improve problem solving, increase collaboration, and increase the effectiveness of solutions by getting to the root cause of problems.
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