Participants:
2-10
11-25
25+
Prep Time:
Time to Run:
30 min

User Journey Template

Gain a complete understanding of your user's experience

User Journey Template for grocery shopping in the Mural dashboard
Courtesy of our friends at

Use this collaborative template to gain a more complete understanding of your user's experience, from the phases they have to go through to the emotions that they experience at each stage. Through this exercise you'll identify first the user’s pain points and then opportunities for improvements along the journey.

How to create a User Journey Template

User Journey Template Frequently Asked Questions

Accenture Interactive NL

Template by Accenture Interactive NL

, Accenture Interactive NL
Accenture Interactive NL

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture Interactive, we’re reimagining business through experience.