An approach to phrasing problem statements that invites broad exploration
Statement starters are prompts or phrases that are designed to help individuals or teams articulate their thoughts, ideas, or feelings in a structured and concise manner. They are typically used as a tool for generating meaningful discussions, fostering creativity, and encouraging deeper exploration of a particular topic or problem.
Statement starters can take various forms, such as open-ended questions, sentence fragments, or fill-in-the-blank statements. They serve as a starting point for conversations, brainstorming sessions, or even personal reflection. By providing a framework or a trigger, statement starters help individuals overcome writer's block, initiate dialogue, or spark new insights.
One method that encourages restating problems as invitations for exploration is the "How Might We" (HMW) technique. The HMW technique is commonly used in design thinking processes to reframe problem statements into open-ended questions that foster creative thinking and generate innovative solutions.
The process of using the HMW technique involves the following steps:
Identify the problem
Begin by clearly defining the problem you are trying to solve or the challenge you are facing.
Restate the problem as an HMW question
Instead of stating the problem as a closed-ended question or a statement, reframe it as an open-ended question starting with "How might we...?" For example, if the problem is "How do we reduce customer churn?" then the corresponding HMW question could be, "How might we increase customer loyalty and retention?"
Encourage exploration and ideation
By phrasing the problem as an invitation for exploration, you create a more positive and creative mindset. It opens up possibilities and encourages brainstorming of diverse ideas and potential solutions. This approach helps move beyond the limitations of the initial problem statement and fosters a more innovative and collaborative environment.
The HMW technique helps shift the focus from problem-solving to solution-creating, enabling teams to explore different perspectives and generate a wide range of ideas. It promotes a more optimistic and generative approach to problem-solving, enhancing the potential for finding novel and effective solutions.
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