A delightfully straightforward structure for getting meaningful feedback
What is a simple feedback template?
A simple feedback template is a streamlined tool designed to gather insights from users, customers, or employees in a clear, concise, and structured way. It typically includes a few short questions or prompts, often incorporating rating scales and open-ended options, to help collect valuable feedback quickly. By focusing on key questions that matter most, a simple feedback template makes it easy for organizations to improve customer experience, product offerings, and internal processes.
The power of simplicity cannot be overstated, especially when it comes to feedback collection. In fact, studies show that short surveys can significantly increase response rates. 60% of respondents are more likely to complete a survey that takes five minutes or less to finish. The beauty of a simple template lies in its ease of use — it requires minimal time and effort from respondents, which increases participation rates.
The simple feedback template helps you:
Get feedback easily: A simple feedback template is straightforward and easy for both the creator and respondents to use. It doesn’t overwhelm users with long forms or complex questions, encouraging more participation and faster responses.
Gather actionable insights: By focusing on key questions and structured formats (like rating scales or open-ended prompts), a simple feedback template helps you gather specific, actionable feedback that can be used to make meaningful improvements.
Improve response rates: 75% of employees believe feedback is valuable, and 65% want more. The simplicity of the template increases the likelihood that people will complete it. Short and clear forms are less time-consuming, leading to higher response rates compared to more complex surveys or feedback methods.
How to use the simple feedback template
Step 1: Define the purpose
Determine the specific area you want feedback on (like, product, customer service, event).
Step 2: Distribute the template
Share the feedback template with your target audience (customers, employees, event participants).
Step 3: Collect responses
Monitor and gather responses as they come in, ensuring to track participation.
Step 4: Analyze the feedback
Review the responses, identify trends, and look for actionable insights.
Step 5: Take action
Use the feedback to make informed improvements or changes to the product, service, or process.
When to use the simple feedback template (with examples)
Following customer support interactions: After a customer support session, use the feedback template to assess the effectiveness of the service. This allows you to gather insights into response times, problem resolution, and overall customer experience, helping to improve your support process.
At the end of a training or course: After a training session, webinar, or course, use the template to collect feedback on the material, delivery style, and overall learning experience. This helps trainers or educators understand what worked well and where they can enhance the curriculum or teaching methods.
After events or meetings: When an event, conference, or meeting concludes, use a feedback template to gather opinions on the event’s content, flow, and speakers. This helps improve future events by understanding what participants found valuable and what could be improved.
To gauge employee satisfaction: Employees who receive feedback weekly are 43% more engaged than those who receive feedback less frequently. Use a simple feedback template periodically to measure employee satisfaction and engagement. This can be done after major projects, company-wide changes, or during regular check-ins to understand how employees feel about the work environment, leadership, and their roles.
Tips for running a simple feedback template
Keep feedback short and focused: A simple feedback template should be quick to complete. Avoid overwhelming respondents with too many questions or overly complex requests. Focus on key areas that matter most (like, product features, customer service, event experience) to ensure you gather the most relevant insights without losing the attention of your respondents.
Don’t just include negative feedback: Don’t just focus on the negative. Reinforce positive outcomes or behaviors to buoy confidence while encouraging growth.
Set a deadline: While requesting feedback, give your stakeholders a deadline that’s close to when the project you requested feedback on ended. That way, everything is fresh in their minds and there’s no opportunity to put it off. .
Related: 7 tips for providing constructive feedback to your team
Product feedback: A simple feedback template can be used to gather insights about a product, such as usability, functionality, or user experience. It allows users to provide input on what they like, what they find confusing, or what features they think should be improved or added.
Customer service feedback: Collect feedback on customer service interactions, helping to identify areas where support teams excel and where there’s room for improvement. It can cover aspects like response time, resolution effectiveness, and the overall experience with the support staff.
Employee feedback: Organizations can use a feedback template to assess employee satisfaction, performance, or engagement. It helps managers understand how employees feel about their roles, work environment, leadership, and the company's culture.
Event or meeting feedback: After hosting an event or meeting, a feedback template can capture participants' thoughts on the event’s structure, content, speakers, and overall value. This helps organizers understand what worked well and what needs adjustment for future events.
Project feedback: Teams can use a feedback template to evaluate a project’s progress and outcomes. This includes assessing timelines, deliverables, team collaboration, and client satisfaction. It's a useful tool for refining processes and ensuring future projects are more efficient.
Website or app feedback: Use a feedback template to collect user input on a website or app’s design, functionality, and user interface. It helps identify usability issues, bugs, and areas for improvement, leading to better user experiences.
Course or training feedback: After a course or training session, a feedback grid template can gather participant opinions on the content, delivery method, and overall learning experience. It helps instructors or organizations refine training materials and improve future sessions.
Specific and actionable: "The 'submit' button on the checkout page is hard to find because it blends into the background. I suggest making it a brighter color and placing it above the fold to improve visibility." This feedback is specific about the issue and provides actionable suggestions for improvement.
Balanced with positive and constructive criticism: "The new website design is visually appealing, and I love the streamlined navigation. However, the product search feature could be improved. I had trouble filtering results by price, which made finding affordable options difficult." This feedback acknowledges what's working well while also addressing an area that needs improvement.
Clear and concise: "I appreciate the quick response time from customer service, but I was expecting more detailed information about troubleshooting steps. A clearer, step-by-step guide would be helpful next time." This feedback is straightforward, easy to understand, and offers a clear suggestion.
Focused on behavior or outcome, not personality: "The report was submitted late, which impacted the timeline for the project. It would be helpful if deadlines could be communicated more clearly next time to avoid delays." This feedback focuses on the outcome (the late report) rather than criticizing the individual, fostering a more constructive conversation.
Empathetic and supportive: "I know everyone is under pressure to meet deadlines, and I think the team is doing a great job overall. One area for improvement could be clearer communication about project updates, which would help everyone stay aligned and reduce stress." This feedback shows understanding and provides a suggestion for improvement without sounding critical.
Effective feedback is clear, specific, and focused on both strengths and areas for improvement. It should always be constructive, actionable, and delivered in a way that encourages growth and positive change.
Ready to see what everyone’s talking about?
Over 95% of the Fortune 100 use Mural to get things done.
No credit card required
