Prep Time:
30 min
Time to run:
1-3 hours

Scenario map template

Make better decisions in each stage of development

Courtesy of our friends at

This template helps you think about the steps your user will go through, as well as ideas, questions and information that can be useful to improving future designs.

Consider your users, the tasks they will take on, and the experience they will have in a specific situation.

The scenario map template helps you:

  • Map out all the steps in a specific scenario
  • Empathize with users and their experiences with your designs
  • Brainstorm with your team, and identify problems and opportunities for improvement
  • Prioritize and get aligned on next steps

How to use the scenario map template

To get started with Mural’s scenario map template with your team, follow the steps outlined below.

1. Identify the scenario you want to analyze

The first step is to identify a specific experience you want to look more carefully at with your team. This should be something concrete that can be described in a few words or short sentences.

2. Invite your key stakeholders

The next step is to identify all the key stakeholders who play a role in the experience, and make sure they have the background, context, and tools to participate.

3. List each step of the scenario

Next, you’ll want to go through and list each step of the process, so that you can capture the user experience across each touch point.

4. Brainstorm with your team

Once the steps are laid out, brainstorm with your stakeholders to add their notes on what the user is doing, thinking, and feeling across each step of the experience. This will help reveal what’s going well, what’s not working, and areas for improvement.

5. Prioritize and align

When you have recorded everyone’s thoughts on the user experience across all three categories, it’s time to look at what is most important, and how to resolve any problems.

Tips for running a scenario map template workshop

To get the most out of the Mural scenario map template, you should:

  • Make sure all stakeholders have a solid grasp of the specific situation, as well as access to the tools they’ll need to engage in providing feedback and solutions
  • Use private mode when brainstorming to avoid groupthink, and Mural’s voting features to assess what the most important items are
  • Once you’ve determined the top priorities, you can begin to assign tasks to stakeholders and map out next steps, ensuring transparency and alignment

How to create a Scenario map template

Mural makes it easy to turn information and feedback into next steps

It’s easy to build a scenario map with Mural, using intuitive, visual features that help everyone get on the same page and iterate better, faster.
Sticky notes & text

Sticky notes & text

Add ideas, action items, and more as a sticky note or text box — then change the colors and cluster to identify patterns and new solutions.

Real-time collaboration

Real-time collaboration

Add more productivity and engagement to meetings and calls with features to guide collaboration.



Add comments and tag collaborators for smooth asynchronous communication.

Asynchronous collaboration

Asynchronous collaboration

Innovate and collaborate effectively together without booking time on calendars.

Anonymous voting

Anonymous voting

Gain consensus and reach alignment quickly, either in real time or asynchronously.

Easy sharing

Easy sharing

There are no barriers to collaboration with the ability to safely and securely share murals with others.

Scenario map template frequently asked questions

What is a scenario map?

What is scenario mapping in UX?

What is the difference between scenarios and personas?

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Mural is the only platform that offers both a shared workspace and training on the LUMA System™, a practical way to collaborate that anyone can learn and apply.